Shipping Policy

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).

Orders placed after 12:00 PM PST may be processed on the following business day.

Please note that processing times are separate from shipping and delivery timeframes.

Free Shipping

We are pleased to offer complimentary worldwide shipping on all orders. No minimum purchase is required, and no additional shipping charges will be applied at checkout.

Estimated Delivery Times

Estimated delivery timeframes are as follows:

United States and Canada: 7–14 business days
International (all other countries): 10–21 business days

Delivery times are estimates only and may vary depending on destination, carrier availability, and external factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 24–48 hours for tracking details to become available and update within the carrier’s system.

Shipping Delays

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other unforeseen circumstances beyond our control. While we make every effort to ensure timely delivery, such delays may occur.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, you must contact us within 7 days of the expected delivery date.

We will review the issue and, where appropriate, arrange for a replacement or refund in accordance with our policies.

For any questions regarding shipping or delivery, please contact us at supports@rezar.ca